1 Feb 2012

Our broken healthcare system

I recently listened to a 2011 This American Life episode about corruption at a hospital in a small town in West Texas. It was the story of several male leaders in the town going to great lengths to take down a couple of nurses who had reported cases of malpractice to the Texas Medical Board. It was a terrible ordeal for those poor nurses, and based on their numerous reports of a doctor's malpractice, it's very scary to think about what it would be like to be a patient of that hospital. But I, along with many of you, can comfort myself knowing that I am not likely to move to Kermit, Texas. 

Of course, two days later I read this article in the Washington Post that completely debunked that lovely, naive theory that this type of corruption is limited to that small town in Western Texas. A team of six scientists/doctors worked in the Office of Device Evaluation at the FDA and were responsible for reviewing medical devices for cancer screening. The FDA approved several radiological devices that had not yet proven effectiveness and that posed risks to patients. Analogous to those three nurses in Kermit, Texas, this six-person team tried to raise their concerns in-house and when that did not succeed they took their case to the higher powers that be - more specifically in this case, to Congress, the White House, and the Health and Human Services Inspector General. Again, similar to the story in Kermit, Texas, the FDA monitored the personal emails of those scientists/doctors and harassed and fired them. 

The state of corruption in the healthcare industry (particularly relating to the FDA) is not looking good, but this is also not a recent development. So why, when everyone realizes what has to be done, does it take so much time/effort to put into place more effective approval processes that are based on scientific rigor? Why isn't there a better balance between healthcare as an industry and healthcare as a service? This reminds me a little of the huge issues we have with the education system as well. Waiting for Superman provided a wonderful (and depressing) view of the challenges of overhauling our current systems, even when folks on top (like Michelle Rhee) identify and attempt to implement good plans.  I keep finding out about amazing examples in education especially (here, here, and here just to name a few) of individuals and small groups on the bottom breaking out from bureaucratic/corruptive organizations and starting innovative systems of their own. It's inspiring, and I wonder whether folks innovating in both healthcare and education can push solutions from the bottom-up so that it eventually becomes mainstream. 
5 Oct 2011

Goodbye Nigel!

We had some great times together and you will be missed! (though your insurance prices and your maintenance costs will not!).

Goodbyenigel

28 Apr 2011

Slacklining in Dolores!

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A couple weeks ago, Theo, Allison and I resumed our slacklining after a long hiatus, and convinced Sanny to come try it out too. We learned that slacklining on Saturday afternoon means that a lot of kids will run up and want to try it too. :) I also learned that one of those trees is great for climbing and photo-taking.

11 Feb 2011

Some feedback on Shutterfly's feedback survey

I'm a fan of companies that care about their customers' opinions and are continuously looking for ways to improve their service. Shutterly seems to have the right intentions, but their feedback survey could use a bit of improvement. 

The survey I received was in response to a photobook I ordered in November. I was expecting a few targeted questions about my experience making and ordering the photobook. Instead, I was surprised to discover a never-ending survey! I went through 12 pages, several pages of which had a matrix of questions where I had to rate each question from 1-10 (see screenshots). After 12 pages of responses, I noticed that there was no status that said how many pages I had left and the ambiguous survey status bar looked like I was only about 1/3 of the way through. I ended up quitting at that point. :\ 

My 2-cents:
Keep your surveys short. They should take less than 10 minutes to complete. People lose patience - remember that they're doing you a favor by giving you feedback. The shorter the survey (< 5 minutes), the better the quality and quantity of responses.

Show survey progress. Even though the survey was long, I might have actually completed it if I had some sense of how close I was to the end. It helps to give a numerical status, showing respondents that they are on page 5 of 8, for example.  

Group similar questions. In this survey, there were 3 separate pages each with one question that all had to do with how long it took me to create my photobook. Group those questions on to one page. 

Send the survey soon after the customer's order. I had to answer a lot of questions about my photobook experience which was now 3-4 months ago. I had a hard time remembering the organizing/sorting tools, the variety of templates/covers, and how long it took me. I would have much better responses immediately after I completed my photobook order.

Focus your questions. Of course you want feedback on everything about a product, but take that big list of questions and filter. Focus on just the most essential questions about areas that you're concerned about.You'll get more feedback this way because more people will actually complete the survey.

Test the survey. Get a set of trusted people (outside of your team or better yet, outside the company) to try out the survey and give feedback. At least one of these issues would come up in survey testing, particularly the duration of the survey.

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29 Jan 2011

I wanna be an engineer....

...so freakin' bad.  

awesome remix of the billionaire song. this one goes out to all the engineers in my life. :) 

17 Jan 2011

Dinner at Gary Danko!

We recently enjoyed an amazing dinner at Gary Danko. Everything was cooked perfectly, and the combination of flavors was pretty fantastic.

The way it works there is you pick whether you want a 3-,4-, or 5-course dinner and then you can pick that number of courses from their menu from any section on the menu...so technically you could have 5 desserts! (But that would be really poor strategy because they already provide a complimentary plate of mini desserts, along with a sweet muffin for the following morning. Also, if you are celebrating a special occasion they bring out an additional celebratory dessert with a candle in it. So now you've been warned.)

I think the highlights of our night were the chef's complimentary opening cauliflower soup (flavored with many Indian spices), the crispy farm egg, the seared ahi tuna, and the duck breast. The egg in particular was incredible - it was a poached egg coated in breadcrumbs and fried so that the outside was crispy but when you slid your fork into it, the yolk still spilled out. So amazing.

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For the foodies out there, here are the menu descriptions of our meal:

Seared Sonoma Foie Gras with Caramelized Red Onions and Apples
Seared Ahi Tuna with Avocado, Nori, Enoki Mushrooms and Lemon Soy Dressing

Risotto with Lobster, Rock Shrimp, Shimeji Mushrooms and Butternut Squash
Crispy Farm Egg with White Polenta, Royal Trumpet Mushrooms, Frisée and Pancetta

Seared Sea Scallops with Butternut Squash Purée, Apples, Caramelized Cauliflower and Tarragon
Roast Maine Lobster with Potato Purée, Chanterelle Mushrooms, Edamame and Tarragon
 
Lemon Pepper Duck Breast with Duck Hash, Celery Root-Garlic Purée and Cardamom Poached Pears
Roasted Pork Belly and Tenderloin with Brussels Sprouts, Bacon, Parsnip Purée and Maple-Cider Glaze
 
Baked Chocolate Soufflé with Two Sauces
Warm Louisiana Butter Cake with Apples, Huckleberry Compote and Vanilla Ice Cream

 

12 Jan 2011

Tortilla soup and chocolate orange loaf cake...mmm!

Last night for dinner we threw together a delicious and simple tortilla soup. We started with this recipe I found on epicurious, but we made a lot of modifications. As the reviews suggested, we used all chicken stock instead of part chicken stock, part water. We also threw in black beans, corn, and diced green peppers to add some more bulk to the soup. In terms of flavor - we doubled the cumin and the crushed red pepper, added some salt, and also tossed in one (and only one!) chopped chipotle pepper in adobo sauce. We shredded up Costco rotisserie chicken (by the way, why is their rotisserie chicken so cheap?! It worries me, but it sure was delicious). We used half a lime, and we used thick corn tortilla chips instead of frying corn tortilla ourselves. As a bonus, Theo brought home Papalote salsa earlier in the day so we could enjoy tortilla chips and salsa on the side. :)  I bought avocado that I was hoping to thinly slice and serve on top of the soup, but sadly they're really not in season and the avocados are still rock hard today. Anyways, it was a really easy and tasty dinner!

For dessert, we had a chocolate orange loaf cake, sometimes known as a pantry-shelf cake. It's a simple cake, that stands really well on its own...no need for any messy frosting. It's not overly sweet and has intense flavors of cocoa and orange. Fortunately, the texture is light enough that you don't feel like you indulged in decadence...which means you feel more inclined to cut yourself another slice. :) I baked this using Nigella Lawson's recipe that was posted on an npr blog. The only modifications I made were to use agave nectar instead of the dark corn syrup/golden syrup. Another simple and tasty creation. Yesterday was a good food day :)  (though just wait till I post about tonight's dinner...)

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6 Jan 2011

Animated Characters Infographic

Two awesome infographics made by Chilean designer Juan Pablo Bravo of all the Disney characters side-by-side and all the Pixar characters side-by-side. You'll have to download and zoom in on these images to see them in detail because they're so huge.

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Media_httpdrnorthfile_fsoho

 

7 Dec 2010

The sun is trying out a new spot...

P3067

...Seems to be setting more south than usual. I've never seen an explosion like this from my back door - I gotta hang out here more often. Wow, that was amazing.
6 Dec 2010

Mochi always finds the sun

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Sushmita's Space

I'm an user experience designer who dabbles in art, music, and kitchen creations.